HOW TO

STEP 01

Open the App Store/Google Play
store on your mobile device and search for "Playtomic" app. Once found, click on the download button to install the app.

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STEP 02

Once the app is installed, open it and select the blue "Register" button.

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STEP 03

Fill in all the required details in the registration form, including your name, email address, and password.
Tick the required boxes, agree to the terms and conditions, and select "Create an account".

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STEP 04

Select your level, complete & verify your profile and you are ready to play!

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STEP 01

Once you have registered and verified your account, open the Playtomic app and tap on "Book a court" from the homepage.

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STEP 02

Search for the club where you would like to book at.

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STEP 03

OR Select the club from "Your Clubs" on the homepage if you have already added it to your account.

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STEP 04

Select “Book” and choose a date and time that works for you.

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STEP 05

Scroll down & select the court you want to book and the preferred duration for your reservation.

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STEP 06

Choose your payment method by tapping on "Pay your part" or "Pay everything." Select "Add extras to the match" to add rackets and/or balls. Then, follow the prompts to complete your booking by selecting "Continue Payment”.

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STEP 01

After selecting the desired match and before selecting "Continue to payment", look for the option to "Add extras to the match (+) " and select it.

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STEP 02

A list of available items will be displayed. Indicate how many of each item you would like by tapping the plus (+) or minus (-) buttons next to each item.

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STEP 03

Once you have made your selections, tap "Continue with payment" to finalize your purchase. Follow the prompts to complete the payment process.

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STEP 01

On the homepage of any Pacific Padel Club, scroll down.

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STEP 02

Review the different membership options available and choose the one that best suits your needs.

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STEP 03

Provide any necessary personal information and complete the payment process.

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STEP 01

Open the Playtomic app and tap on “Find a match” on the homepage.

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STEP 02

Tap on “My matches” at the top right corner of the page and then locate the match you want to cancel from the list. Tap on the match to open its details.

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STEP 03

On the match’s page, tap on the three dots icon at the top right corner of the screen.

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STEP 04

Select “See booking or cancel” at the top of the options pop-up.

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STEP 05

Finally, tap on “Cancel” at the bottom of the page to confirm your cancellation.

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STEP 01

Go to the Playtomic homepage and select "Book a court."

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STEP 02

Search for the club where you want to have a lesson.

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STEP 03

OR Select the club from "Your Clubs" on the homepage if you have already added it to your account.

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STEP 04

Choose "Activities" from the club's page.

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STEP 05

Browse through the available lessons and select the one you want to book.

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STEP 06

Select "Book a spot" and follow the instructions to complete your payment.

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STEP 01

During the match booking process, tap on the "Continue payment" button to proceed to the payment page.

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STEP 02

Tap on the arrow icon located under the "Payment method" section to view the available payment options.

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STEP 03

Choose the "Club’s wallet" option from the list of payment methods and follow the instructions to complete the payment process.

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STEP 01

Go to the Playtomic homepage and select "Book a court".

dddd.png__PID:3020dada-df4d-4900-bc81-4e540b538847

STEP 02

Search for the club where you would like to play in a tournament/league/activity.

Device sillouette copyfsfds.png__PID:a82e1a3a-5bf0-4f05-818f-0de4505ec180

STEP 03

OR Select the club from "Your Clubs" on the homepage if you have already added it to your account.

Device sillouette copyfbgdfb.png__PID:89554fcc-494c-404b-a525-c86f5d8d8c43

STEP 04

Choose "Activities" from the club's page.

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STEP 05

Choose the activity that you would like to sign up for.

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STEP 06

Select “Join” and follow the instructions to complete the payment process.

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HOW TO

STEP 01

Open the App Store/Google Play
store on your mobile device
and search for "Playtomic" app.
Once found, click on the download
button to install the app.

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STEP 02

Once the app is installed,
open it and select the blue
"Register" button.

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STEP 03

Fill in all the required details in
the registration form, including your
name, email address, and password.
Tick the required boxes, agree to the terms
and conditions, and select
"Create an account".

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STEP 04

Select your level, complete
& verify your profile and you
are ready to play!

dwdw.png__PID:df67017e-d7a6-46cf-b9ee-8008ddbc6514

STEP 01

Once you have registered and verified your
account, open the Playtomic app and tap on
"Book a court" from the homepage.

dddd.png__PID:3020dada-df4d-4900-bc81-4e540b538847

STEP 02

Search for the club where you would like to
book at.

Device sillouette copyfsfds.png__PID:a82e1a3a-5bf0-4f05-818f-0de4505ec180

STEP 03

OR Select the club from "Your Clubs" on the
homepage if you have already added it to
your account.

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STEP 04

Select “Book” and choose a date and time
that works for you.

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STEP 05

Scroll down & select the court you want to
book and the preferred duration for your
reservation.

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STEP 06

Choose your payment method by tapping
on "Pay your part" or "Pay everything."
Select "Add extras to the match" to add
rackets and/or balls. Then, follow the
prompts to complete your booking by
selecting "Continue Payment”.

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New to padel? You’re not alone—and that’s what makes it exciting. Whether you're stepping onto the court for the first time or brushing up on the basics, this guide is here to help you play with confidence, enjoy the rallies, and respect the sport.

Padel Gear

🎾 How to Choose the Right Padel Gear: You don’t need a truckload of gear to play padel—but having the right setup makes all the difference.

Essentials:

- Unlike tennis racquets, padel rackets are solid with holes and no strings. Choose a round shape for control (ideal for beginners) or a diamond/teardrop shape for more power (better for advanced players).
- Look for padel-specific or clay-court tennis shoes with good lateral support and grip for synthetic turf and sand.
- Padel balls look like tennis balls but are slightly less pressurised.
- Keep your handle dry and secure by replacing your overgrip regularly.
- Lightweight, breathable activewear is best—think tennis-style attire.

Padel Rules

📜 How to Understand Padel Rules:
Padel is simple once you grasp the key rules. Here are the fundamentals:

- Always played in doubles—two players per side.
- Enclosed with glass and wire mesh walls, which are part of play.
- Must be underarm, struck below waist height, and bounce once before hitting diagonally into the opponent's service box.
- After the serve, the ball can bounce once before hitting the back or side glass walls.
- You can return it after a wall bounce—but not after it bounces twice.
- You can volley (hit the ball before it bounces), but not off the serve.
- Balls that hit the fence or wall before bouncing are out.

Scoring

⏱️ How to Keep Score in Padel: Padel follows the same scoring system as tennis:

- Points: 15, 30, 40, Game.
- If tied at 40–40: It's "deuce", and a team must win by two consecutive points to win the game.
- Six games wins a set, and matches are usually best of 3 sets.
- Serving alternates every game, and within a team, players alternate who serves each time their team serves again.

Serving

🎯 How to Serve in Padel: Serving in padel has its own unique style:

- Start behind the service line on your right-hand side.
- The ball must bounce once on the ground before being struck.
- Hit the ball underhand, and it must pass diagonally into the opponent’s service box.
- The serve must land in the box without touching the side glass or fence.
- You get two serves (just like tennis).
- No volleys on the return of serve!

Tip: Consistency is more important than power. Get your serve in play!

Use of Glass Walls

🪞 How to Use the Glass Walls in Padel: The glass walls are what make padel so unique and fun:

Defensive Play:
- If a ball hits your wall after bouncing on your side, it's still in play—wait for it and return calmly.
- Letting the ball bounce off the back glass gives you more time to prepare your shot.

Offensive Play:
- Use walls for angles and spin—hitting into the side wall can trick your opponent.
- You can even leave the court (in some formats) to return a ball that bounces off the glass and goes out!

Tip: Be patient—mastering the walls takes time, but it’s worth it.

Padel Etiquette

🤝 How to Follow Padel Etiquette:
Padel is built on social play and good sportsmanship.

Court Behaviour:
Greet your opponents before and after the game (padel tap or handshake).
- Call out the score clearly before each serve.
- Wait for points to finish before retrieving stray balls.
- Don’t smash unnecessarily at beginners—keep it fun!

Partner Communication:
- Talk constantly: call "mine", "yours", or "switch".
- Stay positive, even after mistakes.
- Encourage and support your partner.

Tip: Great etiquette makes games more enjoyable for everyone, no matter the score.

STEP 01

On the homepage of any Pacific Padel Club,
scroll down.

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STEP 02

Review the different membership options
available and choose the one that best suits
your needs.

Device sillouette ntgndg.png__PID:a582734e-8880-421c-8ee5-8e37d2fe15a2

STEP 03

Provide any necessary personal information
and complete the payment process.

Device sillouette copy.png__PID:c43dae19-d8ae-402d-b012-929ac37b9c49

STEP 01

Open the Playtomic app and tap on “Find a
match” on the homepage.

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STEP 02

Tap on “My matches” at the top right corner
of the page and then locate the match you
want to cancel from the list. Tap on the
match to open its details.

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STEP 03

On the match’s page, tap on the three dots
icon at the top right corner of the screen.

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STEP 04

Select “See booking or cancel” at the top of
the options pop-up.

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STEP 05

Finally, tap on “Cancel” at the bottom of the
page to confirm your cancellation.

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STEP 01

Go to the Playtomic homepage and select
"Book a court."

dddd.png__PID:3020dada-df4d-4900-bc81-4e540b538847

STEP 02

Search for the Pacific Padel club
where you want to have a lesson.

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STEP 03

Choose "Academy" from
the club's page.

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STEP 04

Browse through the available sessions and
select the one you want to book.

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STEP 05

Select "Book place" and follow the
instructions to complete your payment.

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STEP 01

During the match booking process, tap on the
"Continue payment" button to proceed
to the payment page.

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STEP 02

Tap on the arrow icon located under the
"Payment method" section to view the
available payment options.

Device sillouette copyvsvsdf.png__PID:9bdd3c97-702c-4135-8664-582ff01cba47

STEP 03

Choose the "Club’s wallet" option from the
list of payment methods and follow the
instructions to complete the payment
process.

Device sillouette vdvdv.png__PID:1addd4e1-c5b9-4574-8abe-6a95c5e28a81

STEP 01

Go to the Playtomic homepage and select
"Book a court".

dddd.png__PID:3020dada-df4d-4900-bc81-4e540b538847

STEP 02

Search for the club where you would like to
play in a tournament/league/activity.

Device sillouette copyfsfds.png__PID:a82e1a3a-5bf0-4f05-818f-0de4505ec180

STEP 03

OR Select the club from "Your Clubs" on the
homepage if you have already added it to
your account.

Device sillouette copyfbgdfb.png__PID:89554fcc-494c-404b-a525-c86f5d8d8c43

STEP 04

Choose "Activities" from the club's page.

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STEP 05

Choose the activity that you would like to
sign up for.

Device sillouette dcvdfb.png__PID:b7bd08b6-7693-49ac-bb9f-5edbfb75bf3d

STEP 06

Select “Join” and follow the instructions to
complete the payment process.

Device sillouette fff.png__PID:32962a3e-a402-43b6-84f7-369ab784e2b4

DONT HAVE PLAYTOMIC?

If you haven't done so already, download the Playtomic App

DOWNLOAD
PLAYTOMIC

DOWNLOAD PLAYTOMIC

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PLAYTOMIC

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PACIFIC PADEL

FAQ's

How should I choose a Padel racket?

Choosing the right padel racket is important and can have an impact on your game, so we are here to help! There are two main features to consider: the Padel racket shape and the weight. Our Guide to Rackets can help you decide what's best for you.

Can I try Padel rackets before buying?

Yes! We offer a range of demo and rental rackets for a small cost so you can try before you buy.

Where do we ship?

We ship anywhere in New Zealand.

Why are padel rackets so expensive?

Padel rackets are all handmade and use very high-quality materials such as carbon, fibreglass, and EVA rubber. We also have to import rackets from countries such as Spain and Portugal where most padel brands originate!

How many people do I need to play padel?

Padel is played in doubles format. You will need 4 people in total for a match.

Are padel balls different to tennis balls?

Yes, padel balls are 8% smaller than tennis balls and lower in pressure. This means they are slightly lighter and less bouncy. They also have a thicker layer of felt compared to the tennis ball.

Why can't I book more than 7 days in advance?

Non-members can book matches on Playtomic a maximum of one week in advance. Members, however, get priority booking and can book up to three weeks in advance.

How much is it to play?

The court fees ranges depending on the specific club, time of day, season, and membership status. Check Playtomic for exact pricing at your preferred location. Keep in mind that the cost can be split among the three other players joining you.

Can I rent rackets and/or balls?

All Pacific Padel clubs offer racket rentals. Balls, on the other hand, have to be purchased. You can arrange racket rentals and purchase balls at our ProShop.

What is the cancellation policy?

Pacific Padel has a 48hr cancellation policy in place. If you wish to cancel your reservation outside of 48 hours before the scheduled match, you can do so directly through the Playtomic app. If you are a member, please refer to your specific membership type cancellation period.

For cancellations within 48 hours, please contact the club directly, explaining the situation and requesting them to cancel or reschedule your reservation. Cancellations or rescheduling outside of the 48 hour policy are at the Club Manager’s discretion.If your cancellation falls within the club's cancellation policy, you will receive a refund (minus the cancellation fee) within 2-10 business days, credited to your original payment method.

How do I get a refund and how long does it take?

Once your reservation is cancelled, either by you or the club, Playtomic will initiate the refund process using the same payment method you used for the booking.

If you paid by card, the refund can take between 2 and 15 working days, depending on your bank's processing time. If you made the payment using Club Wallet, the refund will be processed automatically.

To check the status of your refund, access the Playtomic app, go to "My Profile," select "Your Payments," and click on "All Transactions" to view the list of all transactions.

Do you have an online store?

Yes! Browse the best Padel brands on the market by simply clicking "SHOP" at the top of the page. We ship anywhere in New Zealand.

Do you sell vouchers?

Absolutely! If you're interested in purchasing vouchers, please reach out to us at info@pacificpadel.com. Our dedicated team will be more than happy to assist you in acquiring vouchers that can be used for various Pacific Padel services and offerings. Feel free to contact us for more information and to make your voucher purchase.